Our goal is to offer you an exclusive service. 

With this goal in mind, we shall always optimise our service with the aim of providing the best possible customer satisfaction. Repair costs are calculated according to a modern principle and system of conditions, designed to minimise the processing time for your repair, and at the same time to provide a transparent basis for the calculated cost. You will find more information on this at the end of the new Service Form. Please use our Service Form, and enclose the completed form together with proof of purchase . This will enable us to process your repair without delay and without friction.

You will benefit from:

• faster turn-around times for your repairs
• more rapid preparation of quotations
• more transparent cost calculations
• a convenient and reasonably priced method of modernising your products
• the opportunity to estimate the likely repair costs yourself, and under certain circumstances to decide directly on an exchange offer under special conditions
• faster processing of queries
• extended opening times for the Service Hotline
• having more time for yourself as customer
  

Yours - Graupner Service & Support